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ProsperWorks: CRM Test Drive

By 15 November 2015 No Comments

Google recently announced ProsperWorks as their first and only recommended CRM in the newly launched Google for Work Partner Program.

 

We decided to take ProsperWorks for a quick test drive to see if it lives up to all of the promises.

According to the ProsperWorks blog post: “ProsperWorks has tight integration with Google from both a technical and design perspective. We’ve built our CRM for Google from the ground up using their Material Design system, which makes the user experience as simple and delightful as the Google experience you use everyday. We also have seamless integration with the entire Google Apps ecosystem — from Google Docs to Drive to Calendar. In the security realm, we’ve complied with Google’s security requirements, making us fit to serve everyone from the largest enterprises to the smallest businesses.”

It took us less than an hour to get it up and running on our own Google Apps installation; the web interface and functionality is intuitive and user friendly for both Admins and rank and file users.

If your organization is living within the Google Apps ecosystem and is in need of a CRM system, you owe it to yourself and your organization to take a look at this CRM. Indeed, ProsperWorks really sets the bar high for competitors in this Google Apps category. The product’s Chrome extension works beautifully, and the integration with third-party apps is seamless.

After our 8-hour test drive, we came up with the following issues:

Mobile Application

ProsperWorks does have a mobile app that works well. However, the UX and functionality seem like an afterthought. We’ve implemented CRM systems for organizations that demanded a mobile-first approach like Base CRM. There’s a lot of room for improvement with ProsperWork’s mobile approach.

Pricing Model

Since ProsperWorks rides on top of Google Apps, it should be priced as an add-on, not a standalone. We think the 14-day free trial is not generous enough for formal consideration in medium-sized enterprises, and that the firm should provision a limited, lower-cost version for small enterprises new to CRM.

New Kid On The Block

ProsperWorks is a relative new comer to the crowded CRM space with low amount of venture funding so far. This should be a consideration if your implementation resources are limited, or you need to be able to export 100% of your data and migrate to (and learn) a new system if the firm should fail.

We will get back to you with a deeper analysis and system comparison on a future post.

Please drop us a line if you have any questions about a suitable CRM for your SME.